Frequently Asked Questions
Everything you need to know about buying, licensing, and downloading from our marketplace.
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, bKash, Nagad, and various local payment methods depending on your region. All transactions are processed securely through encrypted payment gateways.
Absolutely. We use industry-standard SSL encryption to protect your data. Payment details are processed through trusted third-party gateways and are never stored on our servers.
Tax is applied based on your location and local regulations. The applicable tax will be calculated and displayed at checkout before you complete your purchase.
We currently support one payment method per transaction. If you'd like to split payment, please contact our support team for assistance.
An invoice is automatically generated and sent to your registered email after each successful purchase. You can also download invoices from your dashboard under "My Orders."
After purchase, log in to your account and visit the dashboard. Navigate to "My Downloads" where you'll find all purchased products available for download at any time.
Each product comes with a unique license key. When you purchase, the key is auto-generated and sent to your email. You can activate it on your domain from your dashboard under "My Licenses." The license validates your purchase and enables updates.
A standard license covers one domain. If you need to use a product on multiple sites, we offer extended licensing options or membership plans with multi-site support.
You can deactivate the license from your old domain and reactivate it on the new one from your dashboard. Each license allows a reasonable number of domain changes.
Registered users with an active license can download the latest version from their dashboard. We send email notifications when updates are available for your purchased products.
No, you can use your purchase on localhost or staging sites without activating a license. The license is only required for live production domains.
We offer a 7-day refund policy on most products. If the product doesn't meet your expectations, contact our support team within 7 days of purchase for a full refund.
Once approved, refunds are typically processed within 3-5 business days. The time for the funds to appear in your account depends on your payment method and bank.
Yes, you can cancel your membership subscription at any time from your dashboard under "My Membership." Access will continue until the end of the current billing period.
Yes, when a refund is issued, the associated licenses are revoked and access to downloads for that purchase will be removed.
Click the "Get Started" button on the top right, fill in your name, email, and password, and you're all set. You can also register quickly using your Google account.
Click "Sign In" and then "Forgot Password?" Enter your email address and we'll send you a password reset link.
Log in and go to your dashboard. Under "Profile Settings," you can update your name, email, phone number, and password.
Yes, please contact our support team and we'll assist you with account deletion. Note that this action is irreversible and will remove your access to all purchases.
You can update your email from the Profile Settings page in your dashboard. A verification email will be sent to the new address.
Members enjoy significant discounts on all products, priority support, early access to new releases, and access to exclusive member-only products.
Yes, you can upgrade or downgrade your plan at any time. The price difference will be prorated based on your remaining billing period.
Yes, membership plans are set to auto-renew by default. You can disable auto-renewal from your dashboard at any time.
You'll retain access to products downloaded during your membership, but will lose access to new downloads, premium support, and member-only discounts until you renew.
You can reach us via the support ticket system from your dashboard, or email us directly at themetiller@gmail.com. We typically respond within 24 hours.
Yes, our support team can assist with installation issues. For detailed guidance, check our knowledge base or submit a support ticket with your purchase details.
To help us resolve your issue faster, include your order number, a detailed description of the problem, and any relevant screenshots or error messages.
We're building a comprehensive knowledge base with tutorials, guides, and troubleshooting articles. In the meantime, our support team is happy to help you directly.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.